Frequently asked questions

Your mailbox history is only processed with your consent, and contact suggestions require a separate consent. Without consent, Arcane only reads new emails from your contacts.

On the Free plan, the agent prepares drafts that you review and send yourself. On paid plans, it can send and reply to emails, always after your approval.

Yes. Signup is self-serve, from 1 to 19 seats, with 14 days of Growth free and no credit card. From 20 seats, write to us from the support chat.

Yes. Participants must be informed of the recording; you remain responsible for informing them and, depending on the context, for obtaining their consent.

An active workflow is an automation switched on in your organisation. Drafts and deactivated workflows do not count towards your quota, and deactivating a workflow frees up a slot immediately.

On Starter, Growth and Scale, each active workflow beyond the included quota costs $10 excl. tax per month ($122 excl. tax per year on an annual plan). Example: 7 active workflows on Starter, which includes 5, means 2 × $10 = $20 excl. tax per month. On Free, you need to upgrade to Starter to activate more than one workflow.

The hours quota is monthly and shared by your whole organisation; unused hours do not roll over. When it is reached, recording stops until the next month. On Starter, Growth and Scale, the account owner can enable extra hours at $1 excl. tax per hour, billed by the minute, with a monthly cap in euros set by your organisation. The invoice starts from $1 excl. tax/h, converted into euros by Stripe with your country’s VAT. Extra hours are not available during the trial, nor on Free.

Yes, on Starter, Growth and Scale, for a team’s normal use: no tokens, no credits, no displayed threshold. Drafting and replying to emails (sent after your approval), meeting summaries, task creation, and automations: describe the automation, the agent builds it, you approve it. Activity peaks are allowed. Only misuse unrelated to the CRM’s features is monitored.

When you sign up, your organisation automatically gets 14 days of the Growth plan, with no credit card: unlimited AI with emails sent by the agent after your approval, reporting, multiple pipelines, 20 active workflows and 30 h of recording. The trial is offered once per account creator; agencies can ask support for an additional trial. At the end of the 14 days, your account automatically moves back to the Free plan, with no charge at all. Before that date, we tell you clearly: data that exceeds the Free plan limits (for example custom objects, active workflows beyond one, or members beyond two) becomes read-only for 30 days, then is archived and kept for 90 days. We also tell you which plan matches your actual usage during the trial, so you can continue without interruption.

The Free plan stays free, up to 2 seats: 1 active workflow, 3 h of recording per month with meeting summaries and generated tasks, custom fields on the base objects, the Google and Outlook connection, documentation and the support chat. You also have a monthly AI quota, shown as a percentage used: the agent prepares, for example, email drafts that you review and send yourself. Nothing is sent automatically. The Free plan does not include the public API or webhooks.

Yes. All prices are shown excluding tax. Our prices are set in US dollars; in Europe, we display the amount in euros, and the conversion is made at the time of payment. VAT is added to the invoice according to your country and your status: French VAT for businesses established in France, reverse charge for businesses in another European Union country that provide a valid intra-EU VAT number.

A viewer only has access to your organisation’s reports and dashboards. Starter, Growth and Scale include 3 free viewers, on top of your paid seats. Pending invitations do not count as seats: a seat is only counted once the invitation is accepted.

Yes. When you downgrade, nothing is deleted: custom objects that exceed the new plan’s quota become read-only. Archived objects count towards this quota. Workflows and seats beyond the new plan’s limits are paused, never deleted.

The annual price is billed for 12 months and works out about 17% cheaper than monthly. Per seat per year, excluding tax: Starter $252 instead of $312 on monthly, Growth $528 instead of $636, Scale $936 instead of $1,116. On an annual plan, add-ons are also billed yearly: $122 excl. tax per year for each additional active workflow.

Custom fields are unlimited in practice, on all plans: we warn you from 500 fields on a single object and ask you to contact us beyond 1,000. For custom objects, Free includes 0, Starter 3, Growth 10 and Scale 25. The base objects (contacts, companies, opportunities, tasks) do not count towards this quota.

Changing plans deletes no data: custom objects beyond the new quota remain viewable, read-only, and extra workflows and seats are paused. You can export your data at any time, on all plans. Your Google and Outlook accounts are connected via OAuth: you authorise access from your Google or Microsoft account, without ever giving your password to Arcane.

Integrations managed by Arcane are included in all plans, Free included: Google and Outlook (email and calendar, via OAuth) from launch, as well as the HTTP header. The only exception: e-signature (Youtrust, ex-Yousign) is available from Growth. The Arcane public API, with keys with configurable permissions, and webhooks are available self-serve on Starter (120 requests per minute), Growth (300) and Scale (600); beyond that, contact us. Only connecting third-party tools that do not offer OAuth is done with enterprise support.

Plans are available online from 1 to 19 seats. From 20 seats, click “Contact us”: the support chat opens. A separate instance, dedicated to your organisation, is also available on quote, whatever the number of seats.

Yes: $0, up to 2 seats, and the 14-day Growth trial requires no credit card. You only pay if you move to a paid plan.

Yes. Each member’s emails and meetings are private: only they can see them. When a member leaves your organisation, their emails and meetings are purged 30 days after they leave. The Admin can change this rule.

By default, your data is processed in the region closest to you: the European Union for organisations in Europe, the United States otherwise. The Admin can change region. Some AI features use a subprocessor located outside the European Union; these transfers are governed by standard contractual clauses.

Meeting recordings and videos are kept for 30 days by default, and up to 6 months maximum depending on the plan; your organisation sets the duration. Transcripts are purged with the videos; summaries and tasks are kept.

Yes. Exporting your data (a right guaranteed by the GDPR) is included on all plans, Free included.

Prospect data is kept for 3 years after the last contact.

Transcripts are purged with the videos: 30 days by default, up to 6 months maximum depending on the plan. Summaries and tasks from meetings are kept.