The CRM with unlimited AI on paid plans, no credits or tokens
In most CRMs, AI is paid on top of the seat, in credits or tokens you have to watch. Arcane CRM does the opposite: on Starter, Growth and Scale, Atlas and Verdict work with no counter, no packs to top up and no bill that changes with usage.
No credits
No balance going down with every summary or every email. You never ration AI at the end of the month.
No tokens
You do not need to know what a token is, or guess how many a reply will use.
No key to plug in
AI is provided by Arcane. No OpenAI or Anthropic account to open and pay for on the side.
A predictable bill
One price per seat, known in advance. Whether your team uses Atlas ten times or a thousand times, the price does not move.
What the AI does, with no credits
On paid plans, none of these features uses a credit or a token:
- Atlas answers your emails. It reads the thread, drafts the reply in the context of the contact and sends it after you approve it. See Atlas, the AI agent.
- Your meetings turn into tasks. Every recorded meeting is split into chapters and summarised, and Atlas suggests the tasks linked to your contacts. See meeting recording.
- Verdict reads your attachments. It sorts the documents you receive by email, extracts their key fields and checks a claim. See Verdict.
- Atlas builds your workflows. You describe the automation, Atlas builds it, you approve it. See workflows.
- Atlas answers on your website chat (Growth and Scale), with no price per conversation. See customer chat.
- Atlas works across the whole app: it summarises an account, prepares your day and your meetings, and updates records and the pipeline after you confirm.
What AI costs in other CRMs
Read on October 11, 2026 on the official pricing pages. Volumes are per month.
| CRM | How AI is billed |
|---|---|
| Arcane CRM | No credits, no tokens: unlimited AI on Starter, Growth and Scale; monthly quota included on Free. |
| HubSpot | 5,000, 10,000 or 15,000 credits per month depending on the edition (Starter, Professional, Enterprise), no rollover; €0.010 per extra credit. |
| Attio | Seat credits (500 on Plus, 1,000 on Pro) and workspace credits (1,500 on Plus, 10,000 on Pro); credit packs on top. |
| Close | 500 to 2,000 AI credits per user depending on the plan, no rollover; extra credits available. |
| folk | A monthly cap per feature: 2,000 or 5,000 AI fields, 1,500 or 10,000 uses of the workflow assistant (Standard or Premium). |
Sources: HubSpot, seats and credits supplement · Attio, pricing · Close, pricing · folk, pricing. Detailed comparisons: HubSpot, Attio, folk.
Why we do not use credits
A CRM billed in credits pushes teams to ration AI: people hesitate to ask for a summary, they watch the balance, and nobody knows in advance what the month will cost. That is the opposite of what you want from an agent that should work all the time in your emails and meetings.
For CRM tasks (drafting an email, summarising a meeting, sorting a document), the cost of AI stays a small share of a seat price. So we included it in that price, instead of billing it back to you per unit.
What is still counted
To keep the promise clear, here is what has a quota, and why:
- Meeting recording hours. The bot that joins the call and the transcription cost money per hour: 3 h per month on Free, then 5, 10 or 20 h per seat depending on the plan.
- Active workflows. 1, 5, 20 or 50 depending on the plan, and an extra active workflow can be added one at a time.
- AI on the Free plan, after the trial: a monthly quota included.
Details are on the pricing page.
Try Atlas on your own contacts
14-day Growth trial, no credit card. When the trial ends, you automatically move back to the Free plan, with no charge.
Frequently asked questions
Is Arcane CRM’s AI really unlimited?
Yes, on Starter, Growth and Scale: AI is not counted in credits or tokens, not billed by usage, and no gauge is shown. You pay a price per seat. Only misuse outside CRM features (reselling the AI, using it as a generic AI API) can be limited, under section 17 of our terms of sale (in French).
What is an AI credit in other CRMs?
It is a unit used up every time the AI does something: a summary, a filled field, an agent reply, a workflow action. Each plan includes a number of them per month, usually with no rollover, and you have to buy more beyond that. Your bill therefore depends on how much your team uses it.
What happens on the Free plan?
During the 14-day Growth trial, AI is unlimited. After that, the Free plan keeps a monthly AI quota included, still with no credits to buy: Atlas writes drafts that you send yourself. For unlimited AI, move to Starter.
Do I need to plug in my own OpenAI or Anthropic key?
No. AI is provided by Arcane CRM and included in the seat price: no key to create, no AI provider account to pay for on the side.
Is meeting recording unlimited too?
No, and we say so plainly: recording has a monthly hours quota (3 h on Free, then 5, 10 or 20 h per seat depending on the plan, pooled, with at least 10 h per organisation). The summary and tasks drawn from each recorded meeting do not use any credit.
Does the customer chat count Atlas conversations?
No. The customer chat, included in Growth and Scale, has no price per conversation or per resolution. If your volume gets very high, contact support and we will adjust with you.